Since our teachers provide services on voluntary basis, the tuition service is usually offered once a week, 1 hour per each session for 3 months. We hope that the volunteer teacher and the student could build a long-term relationship to better help student. Therefore, if the volunteer teacher is still able to free up time for tuition after 3 months plus the student has need and does cooperate with the volunteer teacher, we encourage the volunteer teacher continue to provide the tuition service for the student.

We provide tuition on subjects from Primary one to Secondary Form six in the Hong Kong school curriculum. If there is a need, student may choose more than one subject. During the registration, please let us know which level student is studying and the subjects on which the student would like to receive tuition. As there is only limited time to receive tuition each week, we advise student to choose the subject on which student really need help from our volunteer teachers so as to achieve more visible outcome.

In your interests as well as those of the volunteer teacher, tuition sessions will not take place at the home of the student or the volunteer teacher. Instead, the tuition venue should be a safe and public place where tutorials are allowed and a third party is present. Usually it will be a fast food shop, café and food hall close to your home and that of the volunteer teacher. If necessary and acceptable to both student and volunteer teacher, we also allow online tutoring. At the time of online registration, please let us know in the online registration form the districts which are convenient for receiving tuition sessions.

When we do our liaison and pairing work, we will assist student and the volunteer teacher in looking for a suitable venue near your homes. Normally, the venue will tend to be a fast food shop, café and food hall which is not too noisy and has more seats. On the day of the first appointment meeting, our representative in charge will go there in person for inspection to ensure that the venue is suitable for the provision of tuition. If the venue is too crowded or noisy, or in the rare case that you are treated insolently, we will assist in locating another venue nearby.

The time for the tuition sessions is arranged in accordance with the requirement of both student and the volunteer teacher. The sessions can fall on weekdays, and they can also be held at weekends. Usually tuition session is held once a week and it lasts for 1 hour. please let us know in the online registration form the days and times convenient for receiving the tuition session. If you are available for tuition only on certain days and period, say 4pm-6pm on Wednesdays or after 5pm on Fridays, please let us know such details in the Remarks field.

Please apply through our online registration form （ https://hkcnc.org.hk/?lang=en by selecting ‘Student > Register online’ at the top menu bar）. After filling, please press the ‘Submit’ button. If student/parent encounter any problems regarding the registration, please call us on 3621 0925.

This tuition service is absolutely free. Neither our volunteer teachers nor our organization will charge you any fees, administrative or otherwise. We hope that the student will cherish this opportunity, be punctual and learn with a positive and modest attitude.

As for the parent, they should communicate with the volunteer teacher more often so that either side can understand the needs of the other, and how the parent may provide the student with support to study at home. If the student is too young, parent will be responsible for bringing the student to and picking them up from the venue of tuition for safety purposes. After consulting with the volunteer teacher, parent can stay nearby and observe during the session so as to provide necessary support to the volunteer teacher.

You only need to inform us your particulars at the time of registration. Documentary proof of Comprehensive Social Security Assistance (CSSA), or granted full School Textbook Assistance by the Student Finance Office (SFO) should be presented for verification at the first appointment meeting. If no valid proof is produced by that time, we will not be able to provide tuition services. If you have lost the supporting documents, you may apply to the authorities concerned (e.g., the Social Welfare Department or the Student Finance Office) for re-issuance.

Owing to limited resources, our service is only available to students on Comprehensive Social Security Assistance (CSSA), or granted full School Textbook Assistance by the Student Finance Office (SFO) for the time being. We do hope that in the future, with more resources available to us, we are able to expand our scope of service to benefit more students. If you have any special circumstances of your own, please let us know in the Remarks field when you register online.

The answer to this question is ‘Yes’, but since each student has his/her unique personal particulars and tuition requests, each student will have to register separately. If there are any special circumstances, for example the student would like his/her sibling(s) to be paired up with the same volunteer teacher, please let us know in the Remarks field at the time of registration.

If you need to update your particulars or cancel your registration, please call 3621 0925 or email to info@hkcnc.org.hk, please do not submit repeated registration.

Based on student’s requirements, for instance the subject(s) for tuition, the level, time, district, etc., we will watch out for a suitable volunteer teacher and will contact you when there is a match. The demand for volunteer teacher is much greater than the number of registered volunteer teachers. Therefore, please be patient and understanding while waiting. Please do not submit repeated registration. If necessary, you may call 3621 0925 for enquiry.

We will contact you and base on the requirements as set out to pair up with a volunteer teacher and then schedule an appointment meeting with the volunteer teacher.

On the day of the first appointment meeting, our representative will take charge of the meeting, including verifying the identities of the volunteer teacher and the student, ensuring that the student is eligible for the services, explaining rules and guidance of services, exchanging telephone numbers, signing documents, and confirming with the volunteer teacher and the student the details of their subsequent tutorials. Finally, a photo will be taken to acknowledge the successful pairing of the volunteer teacher and the student.

Owing to limited resources and our wish to benefit more students, each student will only be paired up with one volunteer teacher for tuition.

Although most of our volunteer teachers are not registered teachers or tutors by profession, they are all zealous about teaching. They do not ask for anything in return and provide student with assistance to the best of their ability and knowledge.

To put student/parent at ease, we will firstly verify the particulars registered by the volunteer teacher concerned through telephone. On the day of the first appointment meeting, we will appoint a representative to verify the identity of the volunteer teacher, request the teacher to sign the Declaration of Sexual Conviction Records (a declaration to the effect that he/she has no sexual offence convictions), and take photos of the volunteer teacher and the student for record purposes.

As for the venue for the tuition, it will be a public place which is safe and with other people present, or be held online. We will also follow up the tuition services through telephone.

A day or two before the first appointment meeting, our representative chairing the meeting will Whatsapp or telephone both you and the volunteer teacher to remind you of the time and venue for the appointment, and he/she will also leave his/her name and telephone number just in case.

On the day of the appointment meeting, our representative will arrive at the venue beforehand to find seats and to liaise and meet with the student and the volunteer teacher. After verifying the identity of the both the volunteer teacher and the student, and confirming the student’s eligibility for our service, our representative will provide handbook and Liability Disclaimer Agreement for signing. Moreover, the rationale, format and rules of our tuition service will also be explained to both parties and let student/parent and volunteer teacher to exchange telephone numbers. There will also be sufficient time for the student/ parent to brief the volunteer teacher the current studies of the student, and then discuss with the volunteer teacher to sort out the most suitable mode of tuition and details of the subsequent tutorials. Finally, our representative will take a photo of both the volunteer teacher and the student for pairing confirmation and internal record purposes.

In the first appointment meeting with the volunteer teacher, the student must attend. For primary student, parent must also attend. For secondary student, the presence of the parent at the first appointment is strongly advised. Just in case parent of the secondary student is not available for the meeting, parent must authorize the student to sign the Liability Disclaimer Agreement document on behalf of the parent. Please bring and present the following documents during the first appointment meeting:

• documentary proof of student identity (e.g., birth certificate or HKID card);
• documentary proof of Comprehensive Social Security Assistance (CSSA), or granted full School Textbook Assistance by the Student Finance Office (SFO)
• student’s latest report card(s), textbooks, homework, test/exam papers of the subjects to be taught, so that the teacher is able to understand how well student is doing

For reason of privacy, before your identity and that of the volunteer teacher’s is verified by our representative, we will not pass on the personal particulars of either the volunteer teacher or those of the student to the other side. Our representative chairing the meeting will be responsible for liaising and arranging you to meet up with the volunteer teacher. If you still have not received any Whatsapp messages or telephone calls from our representative in the morning of the first appointment meeting, please let us know by calling 3621 0925 as soon as possible for our follow up.

At the first appointment meeting, the volunteer teacher will firstly gain an understanding of how student is performing at school academically and the difficulties facing. After discussion, the most suitable mode of tuition will be worked out. Depending how the meeting progresses, time remaining and whether any preparation is required for the tuition, student and teacher may either start tuition right away or return home to get prepared and start the tuition on the next occasion.

If you need to change the date or time of the first appointment meeting, please call us on 3621 0925 or contact the representative responsible for chairing the meeting at your earliest convenience for our follow up.

Our representative chairing the first appointment meeting should have already let student/parent and volunteer teacher exchange their telephone numbers during the meeting, so would you please liaise with the volunteer teacher directly for the arrangement of subsequent tutorial sessions.

If the date/time/venue of the subsequent tuition session needs changing, would student/parent please discuss with the volunteer teacher in order to reach a mutual agreement. In case of unable to attend a scheduled session, please let the other side know as soon as possible so that there will not be any needless wait or worries.

After each tuition session, please record the time and venue of the tutoring session through our APPS “Tutoring Session Record” in order to record dedication of both student and volunteer teacher.

Our Headquarter offers learning materials on different subjects and levels for our volunteer teachers and students/parents to borrow or make reference to. You are welcome to visit in person and borrow materials for free during office hours.

If you have any questions/problems, you are welcome to call us on 3621 0925 or email to info@hkcnc.org.hk. We are happy to assist.

If it is necessary to stop receiving the tuition service for any reasons, would parent/student please notify the volunteer teacher and inform us (through calling 3621 0925 or through our APPS) at least 1 week before the termination. Please state the reasons, effective date of the termination, any assistance that you may need, and whether student would like to be paired up with another volunteer teacher, etc.