Usually the tuition service is offered once a week, 1 hour per each session, and on a continuous basis for at least 3 months. We hope the volunteer teacher and the student could build a long-term relationship. Therefore, if time allows, we hope that the volunteer teacher would continue to provide the tuition service for the student.

We provide tuition on subjects from P.1 to F.6 in the Hong Kong school curriculum. If you have such a need, you may choose more than one subject. When you apply, please let us know which level you are studying and the subject on which you would like to receive tuition. As there is only limited time for you to receive tuition each week, we advise you to choose the subject on which you really need help from our volunteer teachers so as to achieve more visible results.

In your interests as well as those of the teacher, sessions will not take place at the home of the teacher or the student. Instead, the tuition venue should be a safe and public place where tutorials are allowed and a third party is present. Usually it will be a chain fast food shop close to your home and that of the teacher.
When you fill in our ‘Student Application Form’ online, please inform us the districts which are convenient to you for receiving these sessions.

When we do our liaison and pairing work, we will assist you and the volunteer teacher in looking for a suitable venue near your homes. Normally, the venue will tend to be a chain fast food shop which is quiet and has more seats. On the day of the first appointment, our staff member/ volunteer will go there in person for an on-site inspection to ensure that the venue is suitable for the provision of tuition. If the venue is too crowded or noisy, or in the rare case that you are treated insolently, we will assist both of you in locating another venue nearby.

The time for the sessions is arranged in accordance with the requests of both you and the volunteer teacher. The sessions can fall on a weekday/weeknight, and they can also be held at weekends. Usually your session is held once a week and it lasts 1 hour. Please inform us on the online Student Application Form the days and times convenient for you for receiving your tuition session. You may choose:

• 3 sessions from Mondays through Fridays from 09:00 to 20:00;
• 3 sessions on Saturdays from 09:00 to 19:00; and/or
• 3 sessions on Sundays from 09:00 to 19:00.

If you are available for tuition only on certain days, say Wednesdays or Fridays, please let us know in the Remarks column. If you are unable to receive tuition on certain days or during certain time slots, leave those blank.

You may apply through our online application form. Once you press the ‘Submit’ button after you have filled it out, your application is automatically received. If the student/parent(s) encounter any problems making their application/s online, please call us on 3621 0925.

This tuition service is absolutely free. Neither our volunteer teachers nor us will charge you any fees, administrative or otherwise. Thus we hope that the student will cherish this opportunity and learn with a positive and modest attitude.

As for the parents, they should communicate with the volunteer teacher more often so that either side can understand the needs of the other, and how the parent/s may provide the student with support to study at home. If the student is too young, the parent(s) will have to be responsible for bringing the child/children to and picking them up from the venue of tuition for safety purposes. After consulting with the volunteer teacher, parent can stay nearby and observe during the session.

You only need to submit your personal particulars to us at the time of application. Documents on receipt of Comprehensive Social Security Assistance (CSSA), or full textbook assistance by the Student Financial Assistance Agency (SFAA) should be presented for verification at the first appointment.

If no valid proof is produced, we will not be able to provide any service. If you have lost the necessary documents, you may apply to the authorities concerned (e.g., the Social Welfare Department or the Student Financial Assistance Agency) for re-issuance.

Owing to limited resources, our service is only available to students on CSSA or with full textbook assistance for the time being. We do hope that in the future, with more resources available to us, we are able to expand our scope of service to benefit more students.
If you have any special circumstances of your own, please let us know in the Remarks column when you apply.

For students with Special Educational Needs (SEN), we only provide assistance to those who suffer from dyslexia. Parent(s) please provide us with more details of the student’s condition to facilitate our work.

The answer to this question is ‘Yes’, but since each student has his/her unique personal particulars and tuition requests, each student will have to register separately. If there are any special circumstances, for example the student would like his sibling(s) to be paired up with the same teacher, please let us know in the Remarks column at the time of application.

If you need to update your particulars or cancel your registration, please call 3621 0925 or email to info@hkcnc.org.hk.

Based on your requirements, for instance the subject(s) for tuition, the level, time, district, etc., we will watch out for a suitable volunteer teacher and will contact the student/ parent(s) when there is a match. The demand for volunteer teacher is much greater than the number of registered volunteer teachers. Therefore, please be patient and understanding while waiting.

We will pair you up with a volunteer teacher, on a one-on-one basis, based on the requirements set out by the both of you. Then contact will be made with the both of you and confirmation sought for the purpose of the first pro bono tuition session.

On the day of the first appointment, we will appoint a staff member/ Volunteer to host the meeting, and he/she will confirm your identity as well as that of the teacher’s, that you satisfy the criteria for receiving such assistance, and explain to the both of you the rationale, format and rules of our service as well as confirming the details of the future tuitions.

Owing to limited resources and our wish to benefit more students, you will only be paired up with one teacher for tuition for the time being.

Although most of our volunteer teachers are not registered teachers or tutors by profession, they are all zealous about teaching. They do not ask for anything in return and provide you with assistance to the best of their ability and knowledge.

To put you/your parent(s) at ease, we will first verify the particulars registered by the teacher concerned through telephone. On the day of the first appointment, we will appoint a staff member/volunteer to verify the identity of the volunteer teacher, request the teacher to sign the Declaration of Sexual Conviction Records (a declaration to the effect that he/she has no sexual offence convictions), and take photos of the volunteer and the student for record puroposes.

As for the venue for the tuition, it will be a public place which is safe and with other people present. We will also randomly select ongoing tuition pairs to visit and follow up through telephone.

A day or two before the first appointment, a staff member/volunteer hosting the appointment will telephone both you and the volunteer teacher to remind you of the time and venue for the appointment, and he/she will also leave his/her name and telephone number just in case.

On the day of the appointment, the staff member/volunteer concerned will arrive at the venue beforehand to find seats and to liaise and meet with the student and the teacher. After verifying the identity of the both the teacher and the student, and confirming the student’s eligibility for our service, the staff member/volunteer will hand out relevant documents, including Declaration of Sexual Conviction Records which the volunteer teacher has to sign. Moreover, the rationale, format and rules of our tuition service will also be explained to both parties. There will also be sufficient time for the student/ parent(s) to give a brief idea of the your current studies to the teacher, and to discuss with the teacher the most suitable mode of tuition. Finally, the staff member/ volunteer will take a photo of both the teacher and the student for pairing confirmation and record purposes.

For reason of privacy, before your identity and that of the teacher’s is verified by our staff on-site, we will not pass on the personal particulars of either the teacher or those of the student to the other side. Our staff member/volunteer hosting the appointment will also be responsible for liaising with the both of you and arranging you to meet up. If you still have not received any telephone calls from us in the morning of the first appointment, please let us know by calling 3621 0925 as soon as possible.

For primary students, the presence of the parent(s) is required at the first appointment. For secondary students, the presence of the parent(s) at the first appointment is strongly advised. You will need to bring the following documents with you:

• documentary proof of your student identity (e.g., birth certificate, I.D. card or student handbook);
• Certificate of Comprehensive Social Security Assistance Recipients or Student Financial Assistance Agency Eligibility Certificate of full text book assistance your latest report card(s), test/exam papers , textbooks and homework , so that the teacher is able to understand how well you are doing and to set targets for the sessions.

At the first appointment, the volunteer teacher will first gain an understanding of how you are performing at school academically and the difficulties you are facing, and after discussion you and the teacher will agree on the most suitable mode of tuition to be given. Depending how the appointment progresses and the time remaining, both you and the teacher may start tuition during the same appointment, or you could both return home and prepare yourselves and start the tuition on the next occasion.

If you need to change the date or time of the first appointment, please call us on 3621 0925 or contact the staff member/ volunteer responsible for hosting the appointment at your earliest convenience.

The staff member/ volunteer hosting the first appointment will, on that very day, establish a channel of communication between you and the teacher. For the subsequent sessions, you or your parent(s) may liaise with the teacher directly. If either one of you is unable to attend a session as scheduled, please let the other side know as soon as possible so that there will not be any needless wait or worries. If you or your parent/s are unable to contact the teacher, please call us on 3621 0925 and we will handle the matter.

We will also randomly select ongoing tuition pairs to visit and follow up through the telephone so as to keep track on the progress and quality of the service provided and to offer timely support to you and the teacher.

After each tuition session, please record the time and venue of the tutoring session through our APPS “Tutoring Session Record” in order to document the volunteer teacher’s dedication.

Our Volunteer Teachers Centre offers learning materials on different subjects and levels for our volunteer teachers and students/parents to borrow or make reference to . You are welcome to visit us and borrow materials for free during office hours Monday to Friday, 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 6:00 p.m. (except public hoildays).

If the date/time/venue of the subsequent sessions needs changing, you/your parent(s) may discuss with the volunteer teacher in order to reach a mutual agreement.

If you have any questions/problems, you are welcome to call us on 3621 0925 or email to info@hkcnc.org.hk. We are always happy to assist.

If you wish to stop receiving the tuition service for any reasons, Parent(s) please kindly notify the volunteer teacher. Please also notify us by calling 3621 0925 or through our [Principal Chan Free Tutoring World] APPS. Please state your reason, effective date of the termination , any assistance that you may need, and whether you would like to be paired up with another teacher, etc.